Automotive Sales Representative

4 weeks ago


Valencia, California, United States Frontier Toyota Full time
Job Description

As a Salesperson at Frontier Toyota, you will be responsible for selling and delivering a minimum number of vehicles per month. You will write complete sales orders and process paperwork in accordance with dealership policies. You will utilize dealership sales control and follow-up systems, attend product and sales training courses as requested by the sales manager, and keep up-to-date on new products and services within the industry.

Key Responsibilities
  • Sell and deliver a minimum number of vehicles per month.
  • Write complete sales orders and process paperwork in accordance with dealership policies.
  • Utilize dealership sales control and follow-up systems.
  • Attend product and sales training courses as requested by the sales manager.
  • Keep up-to-date on new products and services within the industry.
  • Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintain a prospect development system.
  • Conduct business in an ethical and professional manner.
  • Satisfy the transportation needs of vehicle purchasers.
  • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explain fully product performance, application, and benefits to prospects.
  • Describe all optional equipment available for customer purchase.
  • Offer test drives to all prospects. Follow dealership procedure to obtain proper identification from customer prior to test drive.
  • Exhibit a high level of commitment to customer satisfaction.
  • Know and understand federal, state, and local laws which govern retail automobile sales.
  • Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
  • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
  • Know and understand equity and values, and be able to explain depreciation to the customer.
  • Ensure that the sales manager has an opportunity to meet each customer.
  • Turn 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
  • Prepare sold vehicles for customer delivery prior to customer arrival.
  • Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduce customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedule first service appointment.
  • Follow up on all post-delivery items, tag/title work, 'we-owes,' and special requests to ensure that all customer expectations are met.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
  • Attend sales meetings.


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