Revenue Operations Leadership Manager

1 week ago


San Jose, California, United States Equifax, Inc. Full time
Overview

We are seeking an experienced Revenue Operations Leadership Manager to join our dynamic team at Equifax, Inc.

Job Description

This role offers a diverse range of responsibilities that blend hands-on operational management with strategic leadership. As a key member of our RevOps team, you will play a crucial part in driving operational efficiency, ensuring service quality, and fostering a high-performing team environment.

Daily Responsibilities
  • Maintain high service standards by monitoring and addressing Quality Assurance (QA) alerts.
  • Participate in daily stand-up meetings to track project progress and collaborate effectively.
  • Enhance team skills and performance through coaching sessions.
Weekly Responsibilities
  • Lead sprint execution, backlog grooming, and sprint planning activities to ensure agile project delivery.
  • Collaborate with HR, QA, and training teams to drive continuous improvement and employee development.
  • Conduct 1-on-1 meetings with team members to provide personalized support and guidance.
  • Align with organizational goals through management meetings and performance reviews.
Monthly Responsibilities
  • Analyze operational metrics and KPIs to identify areas for improvement and track progress.
  • Conduct performance evaluations and provide constructive feedback to team members.
  • Contribute to financial forecasting and resource allocation.
  • Foster a positive and engaging work environment through team-building activities.
  • Participate in sprint retrospectives to identify lessons learned and drive continuous improvement.
Quarterly Responsibilities
  • Facilitate 'Skip Level' meetings and focus groups to gather diverse perspectives and feedback.
  • Communicate updates and engage with the wider organization through Town Hall meetings.
  • Ensure operational resilience through Business Continuity Planning (BCP) reviews.
  • Foster strong relationships and strategic alignment through one-on-one sessions with stakeholders and the Operations Director.
Requirements

We are looking for a proven leader with:

  • 10 years of experience in GBS/Shared Services/BPO operations at multinational companies.
  • 4 years of experience as People Manager.
  • 4 years of experience across the B2B customer lifecycle, including Marketing, Sales, Contract Management, Onboarding, SaaS Solutions Fulfillment, Billing, Collections, Cash Application, Customer Success, Post-Sales Services, and/or Renewals.
  • Studies in Computer Science, Engineering, Business, or a related field.
  • English B2+ language proficiency.
Salary

The estimated salary for this position is $120,000 - $180,000 per year, based on industry standards and location.



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