Revenue Operations Leadership Manager
1 week ago
We are seeking an experienced Revenue Operations Leadership Manager to join our dynamic team at Equifax, Inc.
Job DescriptionThis role offers a diverse range of responsibilities that blend hands-on operational management with strategic leadership. As a key member of our RevOps team, you will play a crucial part in driving operational efficiency, ensuring service quality, and fostering a high-performing team environment.
Daily Responsibilities- Maintain high service standards by monitoring and addressing Quality Assurance (QA) alerts.
- Participate in daily stand-up meetings to track project progress and collaborate effectively.
- Enhance team skills and performance through coaching sessions.
- Lead sprint execution, backlog grooming, and sprint planning activities to ensure agile project delivery.
- Collaborate with HR, QA, and training teams to drive continuous improvement and employee development.
- Conduct 1-on-1 meetings with team members to provide personalized support and guidance.
- Align with organizational goals through management meetings and performance reviews.
- Analyze operational metrics and KPIs to identify areas for improvement and track progress.
- Conduct performance evaluations and provide constructive feedback to team members.
- Contribute to financial forecasting and resource allocation.
- Foster a positive and engaging work environment through team-building activities.
- Participate in sprint retrospectives to identify lessons learned and drive continuous improvement.
- Facilitate 'Skip Level' meetings and focus groups to gather diverse perspectives and feedback.
- Communicate updates and engage with the wider organization through Town Hall meetings.
- Ensure operational resilience through Business Continuity Planning (BCP) reviews.
- Foster strong relationships and strategic alignment through one-on-one sessions with stakeholders and the Operations Director.
We are looking for a proven leader with:
- 10 years of experience in GBS/Shared Services/BPO operations at multinational companies.
- 4 years of experience as People Manager.
- 4 years of experience across the B2B customer lifecycle, including Marketing, Sales, Contract Management, Onboarding, SaaS Solutions Fulfillment, Billing, Collections, Cash Application, Customer Success, Post-Sales Services, and/or Renewals.
- Studies in Computer Science, Engineering, Business, or a related field.
- English B2+ language proficiency.
The estimated salary for this position is $120,000 - $180,000 per year, based on industry standards and location.
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