Customer Service Specialist

5 days ago


Biddeford, Maine, United States Northeast Credit Union Full time

About Us

Northeast Credit Union is a community-driven organization dedicated to enriching and nourishing the lives of our members.

Job Summary

We are seeking a highly motivated Customer Service Specialist to join our team. As a key member of our credit union, you will be responsible for providing exceptional service to our members, meeting their needs through problem resolution and personalized sales approaches, while promoting credit union objectives.

Responsibilities

Key responsibilities include:

  • Fulfilling member requests and identifying opportunities for products and services that meet their needs
  • Interviewing loan applicants, closing loans, cross-selling, referring mortgages, or prospecting to deepen member relationships
  • Preparing and disbursing loans within lending limits and credit union guidelines
  • Acknowledging all ancillary products for member protection
  • Processing deposits, payments, withdrawals, cashed checks, wires, fraud packets, and more in accordance with established policies and procedures
  • Maintaining accurate records and balancing cash drawers/tellers' cash registers
  • Handling transactions with accuracy, courtesy, and maintaining confidentiality and security

Requirements

To be successful in this role, you will need:

  • At least 2 years of experience in a goal-driven sales environment
  • Previous cash handling experience
  • The ability to follow all regulations and compliance
  • A high school diploma or equivalent

Benefits

We offer a competitive compensation package, including:

  • An estimated $42,000 annual salary
  • Employee loan discounts
  • A student loan/tuition assistance program
  • Comprehensive medical, dental, and vision insurance
  • Paid time off (PTO) and federal holidays
  • Weekly paychecks and a 401(k) plan with employer match and profit sharing
  • Participation in the Retail Sales Incentive Program

Additional Perks

You'll enjoy:

  • Continued training and advancement opportunities
  • A balanced and predictable schedule, with all locations closing at 5 pm and on Sundays
  • The opportunity to participate in employee-created engagement groups, such as Pride at Work, Women in Leadership, Book Club, Running & Walking
  • Local volunteer opportunities with employer contributions
  • Company outings and an annual summit

Equal Opportunity Employer



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