Retail Store Operations Manager

3 days ago


South San Francisco, California, United States The Salvation Army Full time

We are seeking a highly skilled and experienced Retail Store Operations Manager to join our team at The Salvation Army in San Francisco, California.

Job Description

The successful candidate will be responsible for overseeing the day-to-day operations of our retail store, ensuring excellent customer service, maintaining high standards of merchandising and inventory management, and driving sales growth.

You will work closely with the Store Manager to achieve business objectives, develop and implement strategies to improve store performance, and lead a team of employees to deliver exceptional results.

Key Responsibilities:
  • Manage store operations, including opening and closing procedures, cash handling, and security protocols.
  • Ensure a positive shopping experience for customers, addressing their needs promptly and resolving any issues that may arise.
  • Maintain accurate records of sales, inventory, and employee performance, using data to inform decision-making and drive improvements.
  • Develop and implement effective marketing and promotional strategies to attract new customers and increase sales.
  • Schedule and coordinate staff rotations, covering all shifts, including evenings, weekends, and holidays.
  • Foster a culture of teamwork and collaboration, providing coaching and training to employees to enhance their skills and knowledge.
Requirements:
  • High School diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred.
  • Minimum 2 years of retail management experience, preferably in a similar role.
  • Proven track record of success in managing multiple priorities, meeting sales targets, and improving operational efficiency.
  • Strong leadership and communication skills, with the ability to motivate and empower teams to achieve exceptional results.
  • Excellent problem-solving and analytical skills, with the ability to interpret data and make informed decisions.
Benefits:
  • Competitive salary: $55,000 - $65,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A range of employee benefits, including medical, dental, and vision insurance, retirement plan, and paid time off.


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