Strategic Enrollment Experience Leader
7 days ago
About the Role
The Director of Enrollment Experience will lead the nurture and enrollment processes to achieve the PVS new enrollment goals across the division. This role requires collaboration with marketing, analytics, product and technology, and partner success teams to ensure a seamless, student-centered approach that maximizes enrollment growth while maintaining high-quality standards.
This is a unique opportunity to influence the entire enrollment funnel while managing a diverse team of 270 full-time employees and 200 seasonal staff across five operational departments: lead nurture, enrollment document processing, regional operations, waitlist & lottery, and enrollment strategy. Your leadership will be critical in driving significant annual revenue, family satisfaction, and overall organizational success.
Key Responsibilities:
- Develop comprehensive strategies to enhance the enrollment process, ensuring optimal conversion of leads to applications and enrollments, ultimately meeting and exceeding enrollment and revenue targets.
- Continuously analyze market trends, competitive positioning, and internal data to inform and refine enrollment strategies and optimize processes.
- Establish clear goals, performance metrics, and expectations for all teams, monitoring progress and adjusting plans to ensure effective resource allocation.
- Ensure the optimal enrollment structure to support schools, ensuring clarity of roles and accountability among team members.
- Foster a culture of innovation and accountability within the enrollment team, engaging staff through various communication channels to inspire and motivate.
- Prepare annual budgets and action plans to achieve financial objectives, consistently meeting or exceeding revenue and growth targets.
Qualifications:
- Bachelor's degree required; Master's degree preferred.
- 10+ years in an operations-related role; 5+ years in enrollment management.
- Proven customer service experience, particularly in a large, seasonal volume environment.
- Passion for education and commitment to improving access for all students.
Compensation and Benefits:
The estimated salary for this position ranges from $150,000 to $180,000 per annum. As a member of Pearson Education Services, you can expect a comprehensive compensation package, including opportunities for career growth and professional development.
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