VoIP and Unified Communications Expert

7 days ago

Ogden, Utah, United States Leidos Full time
Job Summary:

Leidos is seeking a skilled VoIP and Unified Communications Specialist to join our team at Hill AFB, UT. As a key member of our 24x7 Network Operations Center (NOC), you will be responsible for monitoring and maintaining worldwide voice and video services, including voice telephony switching, mobile flyaway kits, Voice Internet Service Provider (VISP), and Video Teleconferencing (VTC) systems.

Key Responsibilities:

  • Investigate network and telecommunications system incidents, identifying potential issues and implementing solutions to ensure smooth operation of the DISN network.
  • Maintain, troubleshoot, and repair network devices, including phone systems, call managers, VTCs, network infrastructure, and trunk circuits.
  • Analyze network and telecommunications alarms to identify potential issues and recommend solutions.
  • Conduct training of newly hired technicians and work under limited to no direct supervision.

Requirements:

  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies.
  • High School Diploma and 2-4 years of relevant technical experience.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.
  • Ability to participate in a 24/7 shift work environment, including working nights and weekends.
  • Active, in-scope US Top Secret Government issued security clearance, with eligibility to obtain a Top Secret/SCI clearance upon offer award.
  • US Citizenship required.

Desired Qualifications:

  • Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration.
  • Understanding of Session Initiated Protocol (SIP) messaging.
  • Technical Control Facility experience.
  • Ticketing systems experience a plus.
  • Network+, CCNA, JNCIA, and similar/relevant certifications desirable.
  • Customer service experience.
  • Associates or Bachelor's degree desirable.

Pay Range:

$44, $81,075.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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