Customer Experience Ambassador

7 days ago


Daly City, California, United States Dave & Buster Full time
Dave & Buster's is a unique entertainment destination where no two days are ever the same. As a Winner's Circle Host, you will be responsible for delivering an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.

**Key Responsibilities:**

* Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
* Greet Guests with a positive attitude and enthusiasm while performing multiple job functions.
* Assist the Guest with all requests and answer questions as needed and make recommendations on items.
* Provide game assistance by promptly notifying Support Technicians or Management as needed.
* Bid farewell to Guests leaving and ensure everything was satisfactory and invite Guests to return.
* Notify Manager of any Guest that is perceived to be unhappy.
* Practice proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying, and securing merchandise in all storage areas.
* Responsible for the reconciliation of tickets and merchandise inventory.
* Conducts merchandise inventory during and after shift, if applicable.
* Checks for restocking of necessary supplies and brings all areas up to standard.
* Discusses problem areas with Manager.
* Reviews the cleanliness and organization of the Winner's Circle and ensures all plush and shelves are stocked, properly cleaned, and maintained.
* Properly positions and sets up displays to increase Guest traffic and promote sales.
* Assists other Team Members as needed.

**Requirements:**

* Be at least 16 years of age.
* Work days, nights, and/or weekends as required.
* Work in a noisy, fast-paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep, and wipe frequently.

**Compensation:**

* $18.12 per hour.

**Equal Opportunity Employer:**

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.

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