Digital Support Specialist

2 days ago


Colorado Springs, Colorado, United States Ent Credit Union Full time
Job Description

Ent Credit Union is seeking a highly skilled Digital Support Representative to join our team. As a Digital Support Representative, you will be responsible for delivering exceptional service to members and internal staff relative to Ent's digital channels.

Key Responsibilities
  • Provide accurate and timely support for member and staff inquiries
  • Troubleshoot reported issues, capture steps to reproduce, and provide a quantifiable impact
  • Report detailed defects to the development team for prompt resolution
  • Monitor the status of requests and keep staff and membership apprised of progress
  • Participate in ongoing user acceptance testing prior to product releases
  • Assist with supporting the initial implementation of new digital features
  • Provide ongoing resource support for staff and membership using existing digital products and services
Requirements
  • High School Diploma/G.E.D. or equivalent
  • 1+ years' experience in the financial service industry or customer service
  • 6+ months electronic product support experience (Preferred)
Preferred Qualifications
  • Knowledge relevant to the financial industry
  • Knowledge of digital channels with the ability to troubleshoot and document issues
  • Strong written and verbal communication skills
  • Excellent organizational skills
  • Excellent conflict management and resolution skills
Why Join Ent Credit Union?

We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. If you're interested in a paycheck with a purpose, apply with us today.



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