Restaurant Operations Manager

4 weeks ago


Edgewater, Maryland, United States IHOP Full time
Restaurant Manager Job Description

The IHOP Restaurant Manager plays a crucial role in ensuring the success of our restaurants. As a key member of our management team, you will be responsible for overseeing the daily operations of the restaurant, including managing staff, maintaining high standards of quality and service, and driving sales growth.

Key Responsibilities:
  • Operations Management: Execute annual financial, local restaurant marketing, guest service, and human resource objectives, strategies, and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan.
  • Staff Management: Develop and maintain professional functional working relationships with restaurant hourly employees and the franchisee organization.
  • Guest Experience: Manage the restaurant floor, focusing on regular contact with guests, and handle guest complaints in a professional and timely manner.
  • Compliance and Safety: Ensure that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
  • Reporting and Administration: Complete all required reports and paperwork accurately and on time, and maintain personnel files with appropriate employment and legal documents.
Requirements:
  • Education: High school diploma or equivalent experience.
  • Communication Skills: Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
  • Technical Skills: Basic computer skills, including Email, MS Excel, and MS Word.


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