Salesforce Administrator

4 weeks ago


Newport Beach, United States First Responder Wellness Full time
Job Description

First Responder Wellness is a dedicated behavioral health support organization for first responders, offering vital mental health services to those who serve our communities. We are seeking a motivated and detail-oriented Salesforce Administrator to join our team and help manage our Salesforce platform, ensuring smooth daily operations and providing excellent support to our internal users.

What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and Salesforce certification support.
  • A collaborative and inclusive work environment.
  • Hybrid work options with flexible scheduling.
  • The chance to make a meaningful impact on our growing organization supporting those who serve our community.
Position Overview

Are you passionate about technology and problem-solving? Do you have a basic understanding of Salesforce and want to grow your career in CRM administration? This is an exciting opportunity for someone looking to gain hands-on experience in Salesforce management. As our Salesforce Administrator, you will play a key role in maintaining and optimizing our CRM system while working with cross-functional teams to enhance our business processes.

Key Responsibilities
  • Provide first-level Salesforce user support, helping employees troubleshoot basic issues.
  • Manage user accounts, profiles, and security settings.
  • Configure and customize Salesforce objects, fields, and page layouts to support business needs.
  • Assist in data management activities like imports, updates, and ensuring data quality.
  • Create and maintain reports and dashboards for various teams.
  • Support integration with our NetSuite ERP system as well as other software and applications.
  • Collaborate with business teams to improve processes using Salesforce functionalities.
  • Conduct training sessions and create user guides to empower team members to use Salesforce effectively.
Requirements
  • Bachelor's degree in Information Systems, Business, or a related field (or equivalent work experience).
  • 2-4 years of experience with Salesforce or CRM systems.
  • Basic understanding of Salesforce platform functionality, including workflows, page layouts, record types, reports and dashboards, and Data Loader.
  • Strong troubleshooting skills and attention to detail.
  • Salesforce Administrator Certification or willingness to obtain it within 6 months of hire.
  • Excellent communication and teamwork abilities.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • A proactive attitude, eager to learn and grow in the Salesforce ecosystem.
Nice to Have
  • Experience with complex Salesforce orgs supporting multiple business units.
  • Experience with Salesforce AppExchange apps such as FormAssembly and Conga Composer.
  • Basic knowledge of integration tools like Mulesoft.

Monday to Friday. Onsite: Newport Beach. 8 hours per day, 40 hours work week.



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