Senior Product Manager, RCC Products

We are seeking a Senior Product Manager to join our RCC organization, responsible for delivering quality products and experiences across the customer care & contact center experience or Reservations & Sales Experience or Agent Experience.

• Lead the development and implementation of product strategy, incorporating customer insights, markets, competition, and distribution capabilities.
• Identify product opportunities far in advance of obsolescence and drive strategic planning.
• Apply domain expertise to provide thought leadership and translate vision into action to drive business growth.
• Drive product development by reviewing performance and directing work efforts of product teams.
• Source data and craft test plans to ensure data-driven decisioning.
• Proactively seek input from stakeholders to align the roadmap against business and customer needs.
• Forecast ROI, regularly report on product performance post launch, drive product adoption, and lead the vision for the optimization plan.
• Measure product performance and lead performance improvement initiatives.
• Provide guidance on design of products while balancing dependencies and integration with other products across the enterprise.
• Manage product lifecycles, continually evaluating product performance and key customer insights.
• Communicate product information, including product roadmap, specifications, value proposition, sales tools, training tools, and competitive information to stakeholders.
• Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics.
• Provide regular updates to leaders and partners, sometimes catering the message depending on audience.
• Provides leadership, mentoring, and coaching to Product Managers.
• Attracts, retains, and develops top talent to build a world-class Product Management Team.
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback.

• Bachelor's or Master's Degree in any Business, Engineering, Hospitality, or related fields or an equivalent combination of education and work-related experience.
• 6-8 years of progressive work-related experience as a product manager in a modern software development company.
• Critical thinking/analytical skills used in the development of product strategies and roadmaps.
• Experience in bringing products/programs to life from ideation to implementation.
• Ability to influence key stakeholders and tell a product story using data as well as anticipating and balancing their needs.
• Ability to package and present delivery items in a clear and succinct way.
• Demonstrated proactive problem-solving ability and demonstrated creative thinking skills plus strong tactics and strategies to adjust to fast-moving, rapidly evolving marketplaces.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management, and staff.
• Demonstrated ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, potential vendors, and industry consultants.
• Demonstrated product management experience with modern, established product management processes in organizing, planning, and executing projects from conception through implementation.
• Experience in formal requirements methodologies such as vision, scope, context, use cases, etc.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Develops Talent: Developing people to meet both their career goals and the organization's goals, especially with hybrid or remote teams.
• Has high EQ, which translates to self-awareness, ability to manage themselves, socially aware or attuned, and able to manage relationships.
• Can self-regulate along the lines of mental, physical, and emotional well-being while being remotely managed.
• Demonstrated proficiency with MS Office products (Word, Excel, PowerPoint).

• Demonstrated hotel industry and contact center knowledge reflecting the entire customer experience journey (reservations – stay – loyalty – on-property, and ongoing relationship management).
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.

We'll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

The salary range for this role is $58,834.00 to $130, This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

**This job is also eligible for bonus pay.

At IHG, we believe in taking care of our employees. That's why we offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. We want you to feel secure and cared for, so you can focus on bringing True Hospitality to the world.

You can apply for this role through the link below (or through an internal career site if you are a current employee).

Note: No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.