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Care Coordinator Specialist
1 month ago
At the Postgraduate Center for Mental Health, we are seeking a highly skilled and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in providing intensive services to members on court-ordered Assistant Outpatient Treatment (AOT) status.
Job Summary:The Care Coordinator will be responsible for addressing all member needs, providing care plan updates, conducting outreach to members in between visits, regularly communicating with collaterals, and complying with all statutory requirements of Kendra's Law.
Key Responsibilities:- Coordinate care for a caseload of approximately 12 to 15 AOT mandated members.
- Provide face-to-face contact at least once per week.
- Communicate with managed care plans about their members.
- Collaborate with each member's assigned AOT worker, including the timely submission of weekly reports, monthly verbal status updates, and significant event reports.
- Comply with all statutory reporting requirements under Kendra's Law.
- Ensure transitions and service engagement comply with the individual's AOT order.
- Timely completion of CAIRS assessments.
- Establish and maintain effective communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources, and other Agency staff on behalf of members.
- Maintain documents, records, statistics, and other related reports in an organized, timely, and accurate manner as per policy and procedure.
- Knowledge of Health Home Care Coordination.
- Knowledge of Medicaid, Social Security, and other entitlements.
- Knowledge of community resources available to the population served.
- Computer literacy, including Office programs and EHRs.
- Excellent oral and written communication skills.
- Strong engagement and advocacy skills.
- Flexibility and good crisis intervention and management skills.
- Excellent interpersonal skills.
- Ability to use good judgment in seeking supervisor assistance when appropriate.
- Well-organized with attention to detail.
- Strong time management skills. Able to work effectively to manage workload under pressure and meet deadlines.
- Ability and willingness to travel regularly, in some instances with clients, to many locations using various modes of reliable and safe transportation.
- Ability to work with multiple electronic health records.
- A bachelor's degree in one of the below listed fields or
- A NYS teacher's certificate for which a bachelor's degree is required; or
- NYS licensure and registration as a Registered Nurse and a bachelor's degree.
