Hospitality Operations Manager

5 days ago


Bethlehem, Pennsylvania, United States Yoh, A Day & Zimmermann Company Full time

Job Summary:

We are seeking a highly skilled Hospitality Operations Manager to oversee the daily operations of our food services. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing multiple vendors, and driving business growth.

About the Role:

  • Manage multiple vendors to ensure seamless food service delivery in all facets of the business.
  • Host quarterly business reviews with key 3rd party vendors to ensure adherence to contracts and SLA's.
  • Partner and create innovative programs and promotions to drive increased guest patronage.
  • Manage financial budgeting and tracking of food and service spend to ensure alignment.
  • Implement and conduct safety, sanitation, and maintenance programs.
  • Maintain excellent relationships with colleagues and address issues promptly.
  • Evaluate quality and pricing of current services and propose ways to improve underperforming areas.
  • Coordinate with Facilities Leads to ensure recycling, composting, and other initiatives are implemented and tracked.
  • Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met.
  • Assist with planning onsite events, developing menus, and being present during large/key events.

About You:

  • Bachelor's degree preferred, or equivalent professional experience.
  • At least 3 years of supervisory experience in the food service industry, preferably in a management role.
  • Experience managing 3rd party food vendors, knowledge of contracts and SLA's.
  • People management experience preferred.
  • Knowledge of food safety requirements, compliance, and regulatory rules.
  • Strong Microsoft Word, Excel, PowerPoint skills.
  • Exceptional business etiquette and client relations.
  • Able to multi-task and stay on task with constant interruptions.
  • Experience in food purchasing, food costs, and inventory control.
  • Able to create budgets, flash reports, financial targets, and forecasts.
  • Excellent communication and customer service skills.
  • Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.
  • Able to see the fine details as well as the big picture – detail-oriented.
  • Flexible attitude with problem-solving ability – thinking on your feet.
  • Able to lead and participate within cross-functional project teams to deliver integrated solutions to drive business results.

What We Offer:

  • $85,000 - $100,000 per year (estimated salary range).
  • 10% bonus potential.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.
  • Comprehensive benefits package.

Why Yoh?

As a leading provider of staffing solutions, we offer a unique blend of technology, expertise, and human touch. Our company culture values innovation, teamwork, and customer satisfaction. If you are a motivated and results-driven individual who thrives in a fast-paced environment, join our team and take your career to the next level.



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