Hospitality Operations Manager
5 days ago
Job Summary:
We are seeking a highly skilled Hospitality Operations Manager to oversee the daily operations of our food services. As a key member of our team, you will be responsible for ensuring exceptional customer service, managing multiple vendors, and driving business growth.
About the Role:
- Manage multiple vendors to ensure seamless food service delivery in all facets of the business.
- Host quarterly business reviews with key 3rd party vendors to ensure adherence to contracts and SLA's.
- Partner and create innovative programs and promotions to drive increased guest patronage.
- Manage financial budgeting and tracking of food and service spend to ensure alignment.
- Implement and conduct safety, sanitation, and maintenance programs.
- Maintain excellent relationships with colleagues and address issues promptly.
- Evaluate quality and pricing of current services and propose ways to improve underperforming areas.
- Coordinate with Facilities Leads to ensure recycling, composting, and other initiatives are implemented and tracked.
- Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met.
- Assist with planning onsite events, developing menus, and being present during large/key events.
About You:
- Bachelor's degree preferred, or equivalent professional experience.
- At least 3 years of supervisory experience in the food service industry, preferably in a management role.
- Experience managing 3rd party food vendors, knowledge of contracts and SLA's.
- People management experience preferred.
- Knowledge of food safety requirements, compliance, and regulatory rules.
- Strong Microsoft Word, Excel, PowerPoint skills.
- Exceptional business etiquette and client relations.
- Able to multi-task and stay on task with constant interruptions.
- Experience in food purchasing, food costs, and inventory control.
- Able to create budgets, flash reports, financial targets, and forecasts.
- Excellent communication and customer service skills.
- Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.
- Able to see the fine details as well as the big picture – detail-oriented.
- Flexible attitude with problem-solving ability – thinking on your feet.
- Able to lead and participate within cross-functional project teams to deliver integrated solutions to drive business results.
What We Offer:
- $85,000 - $100,000 per year (estimated salary range).
- 10% bonus potential.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
- Comprehensive benefits package.
Why Yoh?
As a leading provider of staffing solutions, we offer a unique blend of technology, expertise, and human touch. Our company culture values innovation, teamwork, and customer satisfaction. If you are a motivated and results-driven individual who thrives in a fast-paced environment, join our team and take your career to the next level.
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