Administrative Operations Manager

1 day ago

Cypress, Texas, United States Houston Methodist Cypress Hospital Full time
About the Job

Houston Methodist Cypress Hospital is seeking a highly skilled Administrative Operations Manager to join our team. This is an exceptional opportunity for a motivated and experienced professional to lead our operations and contribute to the success of our hospital.

Job Description:
  • Provide operational oversight and leadership throughout the organization, leading initiatives as directed by management.
  • Oversight and scheduling of the Labor Pool for their entity.
  • Lead direction in unforeseen situations, making timely decisions that directly impact patient care.
  • Foster interdepartmental/interprofessional collaboration which reflect the mission and values of Houston Methodist.
Essential Functions:PEOPLE ESSENTIAL FUNCTIONS
  • Actively participates in the interviewing process of candidates in OA position. Coordinates the orientation schedule of newly hired OA. Collaborates in the preparation of annual evaluations with supporting physician and management personnel to ensure all paperwork is in compliance with HR and policies.
  • Trains new employees hired for the Operations Administrator role. Assigns available personnel, assesses triage assignments and makes appropriate modifications during the shift as necessary. Plans and coordinates staffing needs for the next shift and assesses needs for the following shift.
  • Role models fair and consistent leadership skills for effective team dynamics and teambuilding strategies through problem resolution and coaching. Supports policy adherence and provides disciplinary measures when appropriate.
  • Role models interprofessional communication, which includes active listening and teaching, communicating organizational information and all aspects of administrative and clinical practice in a respectful and positive way when interacting with staff. Assists with staff stress management as needed. Drives improvement of initiatives for department score for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
  • Coordinates and expedites the admission/discharge, transfer and bed control process to optimize patient flow. Monitors and facilitates smooth and timely patient flow to ensure process efficiency. Provides bed assignments support as needed with designee.
  • Provides oversight and scheduling of the Labor Pool. Oversees the activity in hospital operations during their shift. Manages administrative issues effectively, informs and documents pertinent information to Executive-On-Call, executive staff, directors and managers. Partners with public relations to manage outside media.
  • Troubleshoots problems and/or issues regarding patient/family care, visitors, and facility issues on off shifts and weekends. Drives service standards and activities to improve department score for patient satisfaction, through role modeling and fostering accountability.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Monitors and analyzes work methods, staff scheduling and make appropriate adjustments, to assure a high level of service quality and cost effectiveness
  • Maintains awareness/responsiveness of all emergency codes and disaster preparedness, coordinating when critical situations occur. Role models situational awareness, using teachable moments to improve safety.
  • Participates and/or leads and facilitates department process improvements.
FINANCE ESSENTIAL FUNCTIONS
  • Attends daily care coordination rounds to facilitate patient progression. Manages bed closures and staffing allocation/cancellations to optimize efficiencies and reduce overtime.
  • Provides oversight of the department schedule and timekeeping. Implements department strategies to achieve financial target and staffing needs. Mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, minimizing incidental overtime, and other areas as appropriate.
  • Measures and analyzes resource allocation based on department and organizational needs. Identifies cost saving or revenue opportunities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Generates and communicates new ideas to lead team to creative strategies that improve quality or service and impact the facility and address organization or department priorities. Actively participates in hospital quality, service and shared governance councils. Supports change initiatives and adapts to unexpected changes.
  • Seeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned.

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