Personal Banker
4 weeks ago
Hialeah, Florida, United States
First Bancorp
Full time
Job Summary:As a Personal Banker at First Bancorp, you will provide exceptional customer service, including opening accounts, selling bank services and products, and gathering information to efficiently process new and existing accounts. You will identify and refer candidates for other bank services, ensuring a seamless customer experience.
Key Responsibilities:- Attain branch production goals by promoting and servicing all deposit products available at the bank.
- Prepare documents and assist customers in the signing of documents to process accounts.
- Input information to create account data files for new accounts and perform maintenance changes on existing customer accounts.
- Promote and answer questions regarding the bank's lending products.
- Resolve customer problems and complaints in accordance with First Bancorp's excellent service policy.
- Assist customers with all needs, including safe deposit boxes, ATM cards, statements, rates, overdrafts, and more.
- Maintain IRS/SEP file maintenance and reports, serving as the liaison to Bankers Systems.
- Responsible for working supplies and ordering new accounts starter kits, if necessary.
- Maintain all logs and ensure corresponding reports are completed on a timely manner.
- Assist customers on overdraft and delinquent loans.
- Independence of judgment according to established internal policies and guidelines.
- Good interaction with customers and Bank's employees.
First Bancorp is a proud Equal Employment Opportunity Employer, taking affirmative action to employ Women, Protected Veterans, People with Disabilities, and Minorities, regardless of gender identity, sexual orientation, or any other legally protected status.