Massage Envy Spa Operations Director

3 days ago


Lakewood, Washington, United States Massage Envy Full time
Job Summary

We are seeking an exceptional Spa Manager to oversee daily operations at one of our locations, ensuring excellent service delivery to members and guests. The ideal candidate will have strong leadership and customer service skills, with experience in managing staff and driving revenue.

About the Role

This is a management position that requires a high level of organizational skill, attention to detail, and ability to motivate staff to achieve sales and operational goals. You will be responsible for overseeing inventory, bank deposits, marketing, and maintaining a professional environment for employees, members, and guests.

Responsibilities
  • Manage daily operations, including scheduling, staff training, and performance evaluation.
  • Achieve membership and retail sales goals, partnering with the franchise owner to monitor progress.
  • Oversee key business operations, such as inventory, bank deposits, and marketing.
  • Maintain a clean, safe, and professional environment, developing a culture that reflects the Massage Envy brand's core values.
Requirements
  • Strong customer service orientation and communication skills.
  • Excellent leadership and influencer skills, with ability to motivate staff and develop a strong team culture.
  • Prior management experience in a service or retail industry, with a focus on sales and revenue growth.
  • Ability to identify and solve problems, set goals, and effectively interact with staff.
Benefits
  • Bonuses and incentives for meeting sales targets.
  • Paid time off and 401K retirement plan.
  • Discounted pet insurance and company-contributed medical insurance.
  • Vision, dental, accident, short-term disability, long-term disability, and life insurance.

$45,000 - $58,000 per year.



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