Senior Pega CRM Architect

7 days ago

Étreux, Hauts-de-France, United States Blue Cross Blue Shield of Massachusetts Full time

About the Role

We are seeking an experienced Senior Pega CRM Architect to join our Service Center Enterprise Technology team at Blue Cross Blue Shield of Massachusetts. The ideal candidate will have strong knowledge on CRM capabilities and Pega platform with a strong sense of design patterns and scalable programming practices. Experience in integrating with multiple upstream and downstream systems is a must.

Key Responsibilities

  1. Provides overall Architecture/Design for implementation of solutions on multiple projects or one large complex project under the guidance of the technical outcome lead.
  2. Create prototypes and proofs of concept as a means of eliciting and defining requirements.
  3. Map business requirements to Pega Infinity capabilities and decide when and which custom solutions (custom config or custom dev) are necessary.
  4. Leads or participates in business and functional requirements definition and prioritization/scoping of requirements and sizing of projects.
  5. Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Pega solutions.
  6. Accountable for contributing to the successful delivery and quality of technology solutions by driving difficult conversations and removing roadblocks.
  7. Architect and deliver a robust data model that supports the requirements.
  8. Coordinate and work with a team of Pega Lead Architects and developers to drive the various parts of the CRM solution.
  9. Establish standards and patterns to be followed by the entire team.
  10. Review and approve design artifacts and deliverables from various POD teams.

Requirements

  1. 8 -10 years' overall Solutions Architecture experience.
  2. 5+ years in Pega CRM with minimum 2 years in Pega Infinity version.
  3. Required Certifications: "Certified Pega Lead System Architect" (or) "Certified Pega Senior System Architect". Optional license "Certified Pega Customer Service Developer".
  4. Common Data Model knowledge with Healthcare data knowledge and strong data modeling experience.
  5. Knowledge of contact center technology stack such Cisco Telephony, Verint, Medallia, Conversational Chat platforms.
  6. Proven track record of successful project delivery of large enterprise implementations.
  7. Excellent communication skills, equally comfortable with crafting emails as leading a white board discussion or delivering a technical presentation.
  8. Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions.

Preferred Experience and Skills

  1. Healthcare payer industry experience.
  2. Healthcare contact center or user experience related knowledge.
  3. Experienced with Pega projects that involved large data integration and data migration activities as part of project scope.
  4. Strong ability in documenting proposed current and future state in terms of solution architecture, functional/technical specifications, data integration and data migration solution design.
  5. Experience in Dev Ops practices and Jira.
  6. Experience in HTML, CSS and Javascript.

Why Blue Cross Blue Shield of Massachusetts?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of Massachusetts.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing.

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