Client Services Liaison

5 days ago


Los Angeles, California, United States APLA Health Full time

We are seeking a highly skilled Client Services Liaison to join our team at APLA Health. As a key member of our team, you will be responsible for conducting client intake, collecting eligibility documentation, and providing information on our services.

Job Summary

The Client Services Liaison is a critical role that requires excellent communication and organizational skills. You will work closely with clients, referral sources, and internal teams to ensure seamless coordination of services. This position is ideal for individuals who are passionate about making a difference in the lives of others.

Responsibilities
  • Conduct client intake and determine housing and service needs.
  • Answer incoming phone calls, emails, and website inquiries from potential clients and referral sources in a timely and polite manner.
  • Inform prospective clients of the full range of services available within the agency.
  • Collect eligibility documentation from prospective clients and provide follow-up.
  • Perform data entry into various database systems.
  • Effectively communicate and consult with the team to ensure timely follow-up.
  • Provide information and referral assistance to appropriate social service agencies and community programs that meet the needs of non-eligible individuals.
  • Assist in linking clients to APLA Health services/programs and other community agencies/programs.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e., client, referral sources, collaborating agencies, team members).
  • Maintain complete organized working files, case notes, and client documentation.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a social science discipline or a minimum of 4 years of experience in direct service with HIV/AIDS clients, homeless clients, or clients with other chronic illnesses.
  • Excellent verbal and written communication skills.
  • Working knowledge of Microsoft Office.
Benefits

As an employee of APLA Health, you will enjoy a comprehensive benefits package, including:

  • Medical insurance.
  • Dental insurance (no cost for employee).
  • Vision insurance (no cost for employee).
  • Long-term disability.
  • Group term life and AD&D insurance.
  • Employee Assistance Program.
  • Flexible spending accounts.
  • 11 paid holidays.
  • 4 personal days.
  • 10 vacation days.
  • 12 sick days.
  • Metro reimbursement or free parking.
  • Employer-matched (6%) 403(b) retirement plan.
Salary

The salary for this position is $25.00 - $26.93 per hour, commensurate with experience.



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