Director of Club Operations
4 days ago
We are seeking an experienced Director of Club Operations to join our team at New York Sports Clubs.
Key Responsibilities:- Operational Excellence: Ensure the efficient and effective operation of the club, driving net revenue gain through membership growth, average dues increase, and ancillary growth.
- Performance Management: Hold yourself and your team accountable to high standards, supporting development through coaching and ongoing feedback.
- Sales Analysis and Results: Collaborate with the General Manager to achieve club revenue plans by reviewing operational reports and monitoring profitability.
- Employee Recruitment and Development: Own recruitment, training, and development of qualified club personnel.
- Leadership: Model and promote the NYSC mission and values with pride and integrity.
Requirements:
- Excellent business acumen skills, including supervisory, leadership, analytical, decision-making, and problem-solving abilities.
- A sense of urgency regarding customer service and sales results, with proven negotiation skills.
- Superior managerial, communication, and interpersonal skills, with an emphasis on English.
Education and Experience:
2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
Salary: $60,000 - $80,000 per year.
Location: New York City, NY
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