Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Chemung Canal Trust Company. As a key member of our branch team, you will be responsible for providing exceptional service to our clients, including cash handling, customer inquiries, and sales of financial products.
Key Responsibilities
- Provide exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner.
- Handle cash transactions, including accepting deposits, cashing checks, and processing night deposits and mail deposits.
- Sell financial products and services to clients, including loans, deposit accounts, and investment products.
- Maintain a thorough knowledge of our products and services, as well as our operating policies and procedures.
- Work collaboratively with other branch team members to achieve sales and service goals.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Up to one year of experience in a customer service or sales role.
- Proficient analytical and mathematical skills, as well as excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds of coin and work in a fast-paced environment.
- Valid driver's license and ability to support multiple branch locations as needed.
What We Offer
- A competitive salary range of $15 to $23.00 hourly.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Opportunities for professional growth and development.
About Us
Chemung Canal Trust Company is a leading financial institution in the region, committed to providing exceptional service to our clients and communities. We foster a diverse and inclusive culture, where employees are able to succeed to their full potential.
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