Bilingual Customer Service Representative

4 weeks ago


White Marsh, Maryland, United States Sharpened Image Full time
Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to join our team at Sharpened Image in Middle River, MD. This is a long term contract based position that requires at least 1-2 years of previous customer service and call center experience.

Key Responsibilities:

Assist customers with the account opening process

Accurately explain the terms and conditions of the account

Process account payments and perform cash out process at end of shift

Meet or exceed performance goals to ensure high quality service is provided to customers

Perform account maintenance, including account changes, adjustments, and statement requests

Contact customers for additional account information

Assist in problem correspondence as required

Prepare reports, including CSR Daily Activity report and cash out report

Requirements:
Must be able to submit to and pass a criminal background check

Must be able to submit to and pass drug screening

Must have exceptional customer service skills
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