Senior E-commerce Operations Specialist

6 days ago


Nashville, Tennessee, United States Sam's Club Full time

At Sam's Club, we offer competitive pay and benefits to support our employees in their careers.

About the Role

This Senior E-commerce Operations Specialist position is located at our Nashville, TN location. We are seeking a motivated individual to oversee the e-commerce operations of our club, ensuring that customer orders are fulfilled efficiently and effectively.

Responsibilities
  • E-commerce Operations Management: Oversee the daily operations of the e-commerce program, including managing inventory, processing orders, and resolving customer complaints.
  • Supervision of Associates: Supervise associates supporting the e-commerce programs, providing training and resources to ensure they meet store associate needs.
  • Process Improvement: Identify areas for process improvement and implement solutions to increase efficiency and productivity.
  • Customer Service: Provide excellent customer service by acknowledging members and identifying their needs, providing guidance and support on self-service technology, and assisting with purchasing decisions.
Requirements

To be successful in this role, you must have the following qualifications:

  • Age: 18 years or older
  • Education: High school diploma or equivalent required
  • Experience: 2+ years of experience in e-commerce operations or a related field
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment
Benefits

We offer a competitive salary range of $21.00 - $29.00 per hour, as well as additional compensation in the form of premiums based on schedule, facility, season, or specific work performed. You will also receive paid time off, health benefits, and other great perks

In addition to these benefits, you will have access to our Live Better U education assistance program, which provides tuition reimbursement and other educational resources. We are proud to offer a supportive and inclusive work environment where you can grow and develop your career.



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