Senior Operations Manager

1 week ago


San Antonio, Texas, United States Citigroup Full time

Overview

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Citigroup seeks a seasoned professional to lead our operations team, ensuring seamless delivery of services aligned with Citi's infrastructure and processes. This role requires strong leadership, technical expertise, and business acumen.

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Salary Information

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The estimated salary for this position is $93,440 - $140,160 per year, depending on location and experience. In addition to base pay, eligible employees may receive discretionary and formulaic incentive and retention awards, as well as competitive benefits, including medical, dental, and vision coverage, 401(k), life insurance, and paid time off packages.

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Job Description

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The Senior Operations Manager will be responsible for managing a team of professionals, overseeing the quality and efficiency of end results, and coordinating with cross-functional teams to achieve business objectives. Key responsibilities include:

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  • Leading teams through delegation of tasks and responsibilities;">
  • Conducting performance evaluations, compensations, hiring, disciplinary actions, and terminations;">
  • Monitoring team quality and efficiency;">
  • Creating and developing budgets and policies;">
  • Managing complex issues with significant departmental impact;">
  • Applying in-depth knowledge of areas integration and contributing to function goals;">
  • Providing evaluative judgment in complicated situations;">
  • Maintaining essential procedures and contributing to standards;">
  • Operating with limited direct supervision and exercising independence of judgment.">
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Required Skills and Qualifications

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To be successful in this role, candidates must have:

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  • 6-10 years of experience in the Financial Services Industry, preferably in Commercial Banking;">
  • Extensive knowledge of Client Onboarding processes;">
  • Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements;">
  • Ability to work under pressure, manage deadlines, and adapt to changing expectations or requirements;">
  • Proven organization and time management skills;">
  • Clear and concise written and verbal communication skills;">
  • Bachelor's degree or equivalent experience; Master's degree preferred.">
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Benefits

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Citigroup offers a comprehensive benefits package, including competitive employee benefits, such as medical, dental, and vision coverage, 401(k), life insurance, and paid time off packages. We prioritize diversity, equity, and inclusion, striving to create an inclusive workplace culture that values individual differences and promotes equal opportunities for all employees.

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Other Considerations

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Primary Location

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San Antonio, Texas, USA

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Equal Employment Opportunity

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Citigroup is an equal opportunity and affirmative action employer, committed to diversity, equity, and inclusion. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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