Front Desk Coordinator

4 weeks ago


Minnetonka, Minnesota, United States AdvisorNet Financial Full time

Job Summary:

The Front Desk Coordinator will provide exceptional customer service and create a positive, friendly, and professional environment for all clients and employees. This role plays a crucial part in the daily operations and is responsible for creating a meaningful first and last impression. The Front Desk Coordinator will perform a variety of client services to ensure that all employees and guests receive a VIP experience.

Key Responsibilities:

  • Provide exceptional customer service and greet all guests and answer all incoming phone calls, directing them to the right person or department.
  • Act as back-up for the front desk to provide coverage for breaks, vacations, and unexpected absences.
  • Manage office and café inventory, mail and shipping, and relationships with vendors and building management.
  • Identify opportunities for process and office management improvements, design and implement new systems, and maintain standard operating procedures.
  • Assist in projects as assigned to further support the needs of the business.

Requirements:

  • High School Diploma or GED, required.
  • 2+ years front desk receptionist or relevant experience, required.
  • Proficiency with Microsoft Office 365 Suite.
  • Familiarity with phone queue etiquette.
  • Ability to maintain confidentiality, exercise discretion, make solid judgments, and act with integrity, professionalism, and empathy.


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