Front Desk Supervisor
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Concord Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all visitors to our hotel.
Key Responsibilities
Provide top-notch customer service to guests at all times
Check guests in and out efficiently and in a friendly manner
Handle guest mail and messages per established procedures
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
Take reservation requests efficiently
Answer switchboard in accordance with standards of proper telephone etiquette
Block rooms and handle special requests
Monitor room availability and offer AGM and GM assistance in yield management and restrictions
Handle safe deposits by guests per established procedures
Keep lobby and desk area clean and presentable
Have a thorough knowledge of emergency and security procedures
Why Work with Us?
At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, a comprehensive benefit package, and opportunities for career advancement. Our company culture is built on five core values: Quality, Integrity, Community, Profitability, and Fun. We are committed to hiring the best associates in the market and providing them with the tools and resources they need to succeed.
What We Offer
Competitive wages
Comprehensive benefit package
Opportunities for career advancement
A positive and supportive work environment
A culture that values quality, integrity, community, profitability, and fun
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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