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SMB & Implementations Coordinator

1 month ago

Boston, Massachusetts, United States B-Stock Full time
Job Description

JOB SUMMARY:

Are you passionate about account management and working with small business sellers? This role is perfect for you As an SMB & Implementations Coordinator, you will be an integral part of our Seller Support team, providing support to existing and new SMB sellers on the B-Stock Supply platform. Your responsibilities will include managing the onboarding process for new enterprise sellers, launching new sellers in a deadline-driven environment, and providing basic-level reporting on identifiable trends and areas of improvement.

Key Responsibilities:

  • Act as the first point of contact for SMB seller inquiries
  • Assist new sellers with signing up to sell on the B-Stock Supply platform
  • Handle day-to-day administrative support for any sellers on the SMB marketplace
  • Audit, update, and maintain information on the back end of the SMB marketplace
  • Manage the implementation process for recently signed enterprise clients by gathering key deliverables needed for setup, organizing internal and external calls, developing and following a project plan, and successfully launching new sellers onto the B-Stock platform
  • Maintain and update implementation processes, forms, and documentation for internal teams

Preferred Qualifications:

  • 1+ years of experience in an operations role within the SaaS space or an e-commerce-related industry
  • Ability to meet deadlines, prioritize workloads, maintain strong attention to detail, and work independently in a fast-paced and rapidly changing environment
  • Experience working independently and with other teams
  • Familiarity with using Salesforce
  • Self-motivated, with high energy, an engaging level of enthusiasm, and entrepreneurial spirit
  • Be a team player, reliable, and someone who naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results

The pay rate for this role will range between $50,000 to $60,000. We consider many factors when determining salary offers, such as the applicant's work experience, education, and training, skills, market data, and internal equity.

Employee Benefits:

  • Competitive compensation packages including bonuses and options
  • Medical, dental, and vision benefits
  • Matching 401(K)
  • Paid time off
  • Telecommuting and remote work options
  • Support for continuing education
  • Team off-sites, social events, annual company events, and frequent extracurricular activities
  • Unlimited snacks and drinks

About B-Stock:

B-Stock is the world's largest B2B recommerce marketplace for excess merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock, and other excess merchandise. We take pride in empowering small business owners and entrepreneurs to launch and power their resale businesses.

Join us in making a positive impact on the environment by giving a second life to excess merchandise. Apply now to become a part of our dynamic team