HVAC Commercial Service Leader
5 days ago
The Carrier company seeks an experienced HVAC Commercial Service Manager to lead our Hawaii service branch. This role entails profit and loss responsibility for the service branch and focuses on growing market share of the Carrier Commercial Service business.
Key Responsibilities- Forecast, monitor, and document financial performance against plan to ensure the branch meets revenue and margin targets.
- Meet with customers in the service territory to ensure satisfaction and retention, as well as identify opportunities for additional service.
- Recruit, interview, hire, and train technicians as needed to meet workload demands and company expectations.
- Supervise and direct field technicians to efficiently perform equipment repair, maintenance, and other duties to ensure customer satisfaction.
- Communicate regularly within the team to ensure personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements.
- Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues affecting products and equipment sold and serviced by the company.
- Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
- Ensure environmental, health, and safety compliance within the service team and provide training to all employees to maintain a safe and productive work environment.
- Join daily DMB meetings to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Proactively identify actions, perform offline tasks, and escalate blockers to ensure consistent improvement in KPI performance and field operations.
- Ensure S&O guidelines and best practices are followed.
- High School diploma or GED
- Valid Driver's License
- 2 years of people leadership experience in Commercial HVAC Systems
Preferred Qualifications:
- Bachelor's degree in Business Management or Engineering
- Technical aptitude with knowledge of local building codes and ability to use resources to develop solutions
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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