Senior Operations Supervisor
7 days ago
City Wide Facility Solutions is a leading provider of integrated facilities services.
We are seeking an experienced Senior Operations Supervisor to join our team.
Job DescriptionThe Senior Operations Supervisor is responsible for overseeing the second shift operations, ensuring quality service delivery, and managing relationships with Independent Contractors (ICs).
This role requires strong leadership skills, effective communication, and collaboration within various facility environments.
Key Responsibilities:- Convey client priorities and collaborate to solve operational challenges with ICs.
- Review scope of work and conduct quality assurance checks to ensure retention of existing business and potential for new business.
- Provide daily communication with the Facility Solutions Manager, including a nightly recap regarding any issues or updates.
- Oversee facility inspections, address customer complaints, respond to customer requests, and assist with onboarding new clients.
- Ensure adherence to client policies and procedures in all operations.
- High school diploma or equivalent.
- Previous experience in account management or a similar role.
- Strong organizational and planning skills with excellent attention to detail.
- Highly motivated with a commitment to excellence.
- Strong verbal and written communication skills.
$65,000 - $75,000 per year, depending on experience.
Benefits:Medical, Dental, Vision, and Life Insurance
Paid Time Off (PTO), vacation, and sick leave after 60 days of employment
401(k) plan after one year of employment
What We Offer:A dynamic work environment with opportunities for growth and development.
A competitive salary and benefits package.
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