Strategic Solutions Architect
7 days ago
We are Levelpath Inc., a pioneering mobile-first platform powered by AI, revolutionizing the modern procurement software industry. Our mission is to make procurement delightful.
Founded in 2022, we have a simple yet daring vision: future-proof our customers' procurement function and make enterprises of any size faster, safer, and more transparent. With a track record of building successful companies and backed by visionary Silicon Valley venture capital firms, we're focused on delivering delightful user experiences to all stakeholders.
This role offers a rare opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world.
About the JobWe're seeking an experienced Solution Consultant to join our solutions team – obsessed with helping customers address their procurement process challenges. As a key member of our team, you will play a critical role in getting customers live on our Levelpath platform, supporting presales product demos, and driving customer success.
- Build deep, lasting relationships with existing and future customers
- Advise and support the implementation of Levelpath to customers
- Help plan, build, optimize, and scale processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
- Develop best practice guides and product documentation to share with customers
- Identify champions and build relationships with key business stakeholders within accounts
- Drive new solution offerings to customers by working directly with the sales team
- Bring new products to market by collaborating closely with the product & engineering team
- Represent the voice of customers in product asks
- Drive and support customer health via adoption metrics
- Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team
We offer a competitive compensation package, including an estimated annual salary range of $120,000 - $170,000.
A few things you'll need:
- Empathy, patience, and a sense of urgency when supporting customers
- 4-6 years of experience in a customer-facing/customer-management role
- B2B SaaS experience in a fast-paced environment
- BA or BS degree
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel when visiting customers
We believe in creating a rewarding work environment that supports your personal and professional growth. Some of the benefits you can expect include:
- 100% Medical, dental, and vision insurance
- Flexible PTO, Parental Leave, Sick Leave
- Competitive compensation and equity package
- 401k
- Commuter benefits
- In-office snacks and Friday team lunches
- Team-driven happy hours and celebrations
Our headquarters is located in downtown San Francisco, offering easy access to public transit. We look forward to hearing from you
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