Strategic Business Operations Specialist
5 days ago
NYC Health + Hospitals is a pioneering public healthcare system in the United States, dedicated to delivering high-quality care services to over one million New Yorkers annually across the five boroughs. Our comprehensive network encompasses ambulatory centers, acute care facilities, post-acute care, rehabilitation programs, Home Care, and Correctional Health Services.
Mission Driven
At NYC Health + Hospitals, our mission is unwavering: to empower every New Yorker to live the healthiest life possible, without exception. Every employee embodies this mission by adopting a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathetic communication and partnerships between all individuals.
About the Role
We seek an experienced Strategic Business Operations Specialist to support our business unit in areas such as employee training, engagement, staffing, and compliance. This role involves ensuring regulatory standards, company policies, and regulations are met while developing and implementing human resources policies, programs, and practices that align with our organization's goals. Key responsibilities include:
- Collaborate with department directors & managers to identify departmental needs through regular meetings.
- Develop and implement training initiatives using various methods, including presentations, workshops, and online modules, to ensure engaging content for employees at all levels.
- Provide guidance on employee relations & counseling for supervisors and employees regarding personnel matters, job difficulties, and development opportunities.
- Analyze trends and metrics with the HR group to develop solutions, programs, and policies.
- Participate in Environment of Care meetings and monitor data.
- Document and maintain accurate records of training activities, compliance audits, and employee certification requirements in collaboration with the HR compliance team.
- Promote a culture of continuous staff engagement and training development by encouraging employee participation in training initiatives and providing support and resources.
- Escalate challenges and communicate effectively to HRD as needed.
Requirements
To be successful in this role, you will need:
- A Bachelor's Degree in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related field.
- Two years of relevant experience in human resources or a related administrative support function.
NYC Health + Hospitals offers a competitive benefits package that includes comprehensive health benefits, retirement savings plans, loan forgiveness programs, paid holidays, college tuition discounts, professional development opportunities, and multiple employee discount programs.
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