Compensation and Benefits Expert

6 days ago


Phoenix, Arizona, United States USAA Full time
Why Choose USAA?
We're dedicated to serving U.S. military members and their families by providing top-notch financial security solutions. As a key player in our mission, you'll work closely with colleagues who share your commitment to giving back to those who have served.

Job Summary:As an Auto Claims Specialist, you'll be responsible for adjusting highly complex auto insurance claims that involve facilitating the end-to-end claims process and settling claims in accordance with state laws and regulations. You will deliver exceptional service through setting clear expectations, proactive communication, advice, and empathy.

We offer a flexible work environment where you can contribute 3 days a week from our office after completing a 6-month onboarding period. Our relocation assistance program is not applicable for this position.

You will:
  • Investigate and determine coverage and liability, evaluate, negotiate, and settle comprehensive (theft and fire), collision (minimal policy limits, coverage determinations/issues, attorney representation, non-owned vehicles, mechanical breakdown, property damage lawsuits), property damage liability, uninsured motorist property damage, and rental vehicle coverages for repairable vehicles and total losses.
  • Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals when necessary.
  • Interact with multiple parties to gather information (police reports, recorded statements, witness statements), determine liability, and analyze information obtained to establish compliance for regulatory requirements and settlement value.
  • Evaluate and negotiate settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiate any excessive storage charges.


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