Customer Service Representative
5 days ago
We are seeking a highly skilled Customer Service Representative to join our team at DARCARS Automotive Group. This role involves handling inbound and outbound calls, scheduling appointments, advising customers of open recalls, and providing exceptional customer service.
About the RoleThis is an entry-level position with opportunities for growth within our company. As a Customer Service Representative, you will play a key role as the dealership's ambassador ensuring a one-of-a-kind experience for our customers.
Key Responsibilities- Handle all inbound and outbound calls for the Service Department
- Schedule, reschedule and confirm upcoming service appointments
- Advise customers of open warranty recalls/campaigns
- Provide customers with product/service updates, pricing, and other information as requested
- Field calls and escalate issues to appropriate parties
- Excellent communication skills with both customers and DARCARS employees
- History of demonstrating commitment to customer service
- Experience in a high-volume call center environment is a plus
- Prior customer service, retail, sales, or BDC experience preferred
- Estimated salary: $45,000 per year
- Insurance: medical, vision, dental
- Short-term and long-term disability plans
- Life Insurance
- 401(k)
- Paid Holidays & PTO
- Employee discounts on vehicle purchases, parts and service repairs
- Internal career advancement opportunities
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Customer Service Representative
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