IT Infrastructure Specialist

5 days ago


Bloomington, Illinois, United States MHC GROUP LLC Full time
Job Description

We are seeking skilled IT professionals to fill the role of Solutions Engineer at MHC GROUP LLC. As a member of our team, you will play a crucial part in driving business growth by bridging the gap between business needs and technology solutions.

The ideal candidate will possess in-depth knowledge of managed services operations, IT infrastructure, applications, and services. They should also have strong sales skills and excellent communication abilities to effectively represent our service portfolio and create customized solutions for clients.

Responsibilities include:

  • Serving as a Tier III technical resource to support managed services customer needs
  • Identifying, troubleshooting, and resolving IT service performance, availability, configuration, and security issues
  • Employing disciplined configuration, change, and release management processes to ensure optimal and secure IT services
  • Supporting sales calls/meetings with sales representatives, drafting and delivering presentations, demonstrating features of managed services offerings, and creating customized solutions for clients

To succeed in this role, the candidate should have:

  • In-depth knowledge of managed services operations (ITIL v4)
  • Strong understanding of IT infrastructure, applications, and services
  • Passion for sales and high-level communication skills

Estimated Salary: $85,000 - $110,000 per year

About Us: MHC GROUP LLC is a leading provider of technology services to small and medium-sized businesses. We specialize in designing, implementing, and managing business networks.



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