Guest Services Ambassador
4 days ago
We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at Roami in Miami. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests have a memorable stay.
About the RoleThis is a critical role within our organization, and we require someone who is able to work efficiently and effectively without supervision. You will be expected to prioritize tasks, problem-solve independently, and communicate effectively with guests and colleagues alike.
- Greet guests warmly and make them feel welcomed and attended to.
- Review daily arrivals and prepare for guest arrival.
- Perform front desk check-in/out duties.
- Anticipate guests' needs to accommodate them and provide exceptional guest service.
- Monitor and engage with guests in the lobby/bar area, ensuring safety & security.
- Offer restaurant and activity recommendations.
- Assist guests in arranging transportation, tours, etc.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a high level of energy and enthusiasm. You should also be flexible and able to work a variety of shifts, including weekends and holidays.
- At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required.
- English Spanish bilingual.
- Flexible schedule availability and being open to working weekends and holidays are required.
- Organized, hardworking, ownership mentality and detail-oriented.
In return for your dedication and hard work, we offer a competitive salary of $45,000 per year, plus a range of benefits including health insurance, paid sick and vacation time, mental health days, and a 401(k) retirement plan with 100% matching up to 3% of your salary.
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Miami Guest Services Ambassador
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Guest Services Associate
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