Customer Service Representative

3 weeks ago


Snohomish, Washington, United States PureDry Restoration LLC Full time
About the Role

We are seeking an exceptional Customer Service Representative to join our team at PureClean Carpet Cleaning. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Job Summary

The primary purpose of this role is to effectively communicate with customers over the phone, selling our services and ensuring that every customer books their work with us. Your ability to build rapport, handle objections, and close deals will be essential in driving revenue growth and profitability for our business.

Key Responsibilities
  • Answer all incoming calls and gather information from customers
  • Enter new customers into our system and update existing jobs with new information
  • Dispatch technicians to new jobs and manage daily route schedules
  • Check and respond to online leads within 5 minutes or less
  • Call customers for quality control surveys and schedule maintenance cleanings
  • Attend required meetings and stay up-to-date on company policies and procedures
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Knowledge of computers and software applications
  • Ability to multitask and work under pressure
  • Flexibility to work Saturdays and adapt to changing circumstances
What We Offer

We offer a competitive salary range of $18-$22 per hour, plus benefits including dental insurance, health insurance, life insurance, paid time off, vision insurance, and a 401K plan with matching contributions. Our team enjoys a fast-paced work environment and amazing company culture.

This is a full-time opportunity with a single location. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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