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Customer Service Liaison

1 month ago

Ardmore, Oklahoma, United States State Farm Insurance Full time

Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Your role will involve collaborating with team members to ensure seamless customer experiences. You will also promote and cross-sell insurance products and services to meet customer needs. Furthermore, you will handle escalated customer complaints and concerns with professionalism and empathy. To excel in this role, you will need to stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. You will also participate in ongoing training and development programs to enhance your knowledge and skills. Finally, you will contribute to a positive and collaborative work environment.

About the Role:

This is a dynamic and challenging role that requires strong communication and problem-solving skills. As a Customer Relations Representative, you will have the opportunity to work with a variety of customers and develop a deep understanding of their needs. You will also have the chance to work with a talented team of professionals who are dedicated to providing exceptional customer service.