Network Infrastructure Specialist

3 weeks ago

Sarasota, Florida, United States Thrive Full time
Job Overview

Thrive is a rapidly growing technology solutions provider seeking a skilled Network Administrator to join our engineering team. As a Network Administrator, you will be responsible for providing onsite and remote client support, including interaction with end-users in diverse computing environments.

The ideal candidate will have strong technical proficiency, excellent verbal and written communication skills, and a desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.

Key Responsibilities
  • Analyze and document unfamiliar client/server network environments to resolve incidents efficiently.
  • Review incident post-mortems and provide RFOs to inform clients of resolution.
  • Perform rapid analysis of networking incidents and consistently determine the cause.
  • Handle diverse infrastructure/network environments in a wide cross-section of business clients.
  • Develop client standards based on Thrive best practices and document needs across the client base.
  • Troubleshoot and research infrastructure/network level issues independently.
  • Monitor the service desk service board for escalated service cases.
  • Prioritize cases escalated from Network Engineers.
  • Ensure open service cases are escalated and addressed appropriately from Network Engineers.
  • Follow Thrive's best practices for escalating cases from Network Engineers.
  • Evaluate and resolve incidents related to infrastructure/networking issues, including SSLVPN, Site to Site VPN, Access Rules, and more.
  • Design, deploy, and maintain client LANs, WANs, and wireless networks, including routers, firewalls, and switches.
  • Secure network systems by establishing and enforcing policies and defining and monitoring access.
  • Provide upgrade recommendations on new and existing equipment, hardware, and software upgrades.
  • Monitor network performance and troubleshoot problem areas as needed.
Requirements
  • Bachelor's Degree, Technical Degree, or equivalent work experience.
  • Excellent problem-solving skills, able to prioritize and coordinate between tasks.
  • 6+ years of network support experience.
  • Self-motivated, able to work independently and in a team environment.
  • Experience designing network architectures inclusive of LAN/WAN networking.
  • Experience troubleshooting network configuration and hardware issues.
  • Knowledge and experience with infrastructure/network technologies.
  • Excellent written and oral communication skills.
  • Ability to articulate technical information and convey to non-technical people.
  • Excellent customer service skills.
  • Ability to follow previously documented process while notifying management of variables that have not been clarified.
  • Available to work after hours when necessary or for on-call rotation if applicable.

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