Regional Sales Account Manager

4 weeks ago

Boston, Massachusetts, United States City Experiences Full time
About the Opportunity

Boston Harbor City Cruises is seeking a Regional Sales Account Manager to join our team in Boston, MA.

This role will be responsible for providing support to account managers, handling the post-booking portion of sales, and ensuring continuous customer satisfaction and maximized revenues and profitability.

Key Responsibilities
  • Develops comprehensive knowledge of customer and market needs.
  • Executes the sales plan using effective sales techniques.
  • Generates leads through telemarketing and networking with current customers.
  • Converts prospects to clients using effective closing techniques.
  • Identifies customer needs and uses in-depth product knowledge to prepare winning proposals.
  • Convincingly presents proposals over the phone and in person during site inspections and appointments.
  • Successfully up-sells existing clients to higher value items.
  • Handles objections and solves customer problems.
  • Establishes relationships with associations/business organizations and generates referrals.
Customer Service
  • Ensures prompt responses to customer inquiries.
  • Communicates complete and accurate product details to the operations team.
  • Follows up with customers within 24 hours after the cruise to further develop the account and to thank the customer, discuss other events, obtain cruise feedback, set up next meeting, rebook for next year, and get referrals.
  • Works with the Director of Sales to resolve all customer issues.
Administrative
  • Uses Salesforce to effectively plan and manage sales activities and track productivity.
  • Uses ANCHOR to accurately book orders.
  • Maintains proper personal organization and manages time well.
  • Works with the Sales Assistant to collect payments and maintain accounts receivable within aging guidelines.
Requirements & Qualifications
  • Minimum of 2-years total sales experience consisting of at least 1-year outbound telephone sales experience.
  • Bachelor's degree preferred in a related field or related experience.
  • Proficient with Microsoft office products and CRM software.
  • Analytical skills required to identify and exploit selling opportunities.
  • Excellent oral communication skills.
  • Proposal writing is required, must communicate effectively in written form.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Must have ability to persuade and influence people.
  • Must have proven leadership skills.
About Us

City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually.

If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

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