Client Success Specialist
1 week ago
**About The Expert Institute**
The Expert Institute is the nation's leading expert consulting and insights platform. We help plaintiff firms win more cases and increase profitability.
Job Description:
Our Client Success organization is a dynamic team building client relationships and leading retention. As a member of this team, you're both a face of The Expert Institute and a strategic partner to our clients.
About the Position
Manage and grow a book of high-value subscription accounts by building strong relationships and rapport with attorney clients. Oversee client communications, track account health, and work closely with Sales to prepare accounts for renewal.
Key Responsibilities
- Present proposals and discuss pricing with renewing accounts
- Strategically increase usage of our service within each firm and maximize retention rates
- Work closely with our Medical and Research teams to deliver exceptional client experience
Requirements
- 3-6+ years of relevant sales, client relationship, or client engagement experience
- Experience at a SaaS company preferred
- Salesforce experience preferred but not required
Salary and Benefits
We offer an estimated annual salary of $80,000-$110,000 based on your qualifications and location.
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