Client Success Specialist

1 week ago


Butler, Pennsylvania, United States The Expert Institute Full time

**About The Expert Institute**

The Expert Institute is the nation's leading expert consulting and insights platform. We help plaintiff firms win more cases and increase profitability.

Job Description:

Our Client Success organization is a dynamic team building client relationships and leading retention. As a member of this team, you're both a face of The Expert Institute and a strategic partner to our clients.

About the Position

Manage and grow a book of high-value subscription accounts by building strong relationships and rapport with attorney clients. Oversee client communications, track account health, and work closely with Sales to prepare accounts for renewal.

Key Responsibilities

  1. Present proposals and discuss pricing with renewing accounts
  2. Strategically increase usage of our service within each firm and maximize retention rates
  3. Work closely with our Medical and Research teams to deliver exceptional client experience

Requirements

  • 3-6+ years of relevant sales, client relationship, or client engagement experience
  • Experience at a SaaS company preferred
  • Salesforce experience preferred but not required

Salary and Benefits

We offer an estimated annual salary of $80,000-$110,000 based on your qualifications and location.



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