IT Solutions Support Specialist
1 week ago
HealthTronics is seeking a highly skilled IT Solutions Support Specialist to join our Information Technology team. This role requires excellent problem-solving skills, the ability to work independently, and strong communication skills.
Job Summary:The IT Solutions Support Specialist will provide technical support to employees, troubleshoot and resolve hardware and software issues, and maintain accurate records of service requests.
Key Responsibilities:- Troubleshoot and repair computer hardware and software issues
- Provide technical support to employees via phone, email, and in-person
- Maintain accurate records of service requests
- Collaborate with the IT team to resolve complex technical issues
- Deploy and set up technology equipment for new employees
- High school diploma or equivalent required; Associate's degree preferred
- A+ Certification or equivalent experience
- Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet)
- Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting
- Strong communication and interpersonal skills with a customer-service mindset
- Competitive salary: $55,000 - $65,000 per year
- 8 company-paid holidays, plus 2 floating holidays
- Generous paid time off (PTO) package
- 401(k) plan with up to 5% match
- Medical, dental, vision, disability, and life insurance options
- Supplemental critical illness insurance
- Supplemental accidental injury insurance
- Health and wellness rewards program
We are a dynamic and supportive team that values innovation and teamwork. As an IT Solutions Support Specialist, you will have the opportunity to work with diverse technologies and tools, gain hands-on experience, and grow your career in IT within a healthcare-focused organization.
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