IT Solutions Support Specialist

1 week ago


Brushy Creek, Texas, United States Healthtronics Full time

HealthTronics is seeking a highly skilled IT Solutions Support Specialist to join our Information Technology team. This role requires excellent problem-solving skills, the ability to work independently, and strong communication skills.

Job Summary:

The IT Solutions Support Specialist will provide technical support to employees, troubleshoot and resolve hardware and software issues, and maintain accurate records of service requests.

Key Responsibilities:
  • Troubleshoot and repair computer hardware and software issues
  • Provide technical support to employees via phone, email, and in-person
  • Maintain accurate records of service requests
  • Collaborate with the IT team to resolve complex technical issues
  • Deploy and set up technology equipment for new employees
Requirements:
  • High school diploma or equivalent required; Associate's degree preferred
  • A+ Certification or equivalent experience
  • Basic understanding of networking concepts (DHCP, DNS, TCP/IP, Wireless, Ethernet)
  • Familiarity with Microsoft Windows operating systems, Apple iOS devices, and PC hardware/software troubleshooting
  • Strong communication and interpersonal skills with a customer-service mindset
What We Offer:
  • Competitive salary: $55,000 - $65,000 per year
  • 8 company-paid holidays, plus 2 floating holidays
  • Generous paid time off (PTO) package
  • 401(k) plan with up to 5% match
  • Medical, dental, vision, disability, and life insurance options
  • Supplemental critical illness insurance
  • Supplemental accidental injury insurance
  • Health and wellness rewards program
About HealthTronics:

We are a dynamic and supportive team that values innovation and teamwork. As an IT Solutions Support Specialist, you will have the opportunity to work with diverse technologies and tools, gain hands-on experience, and grow your career in IT within a healthcare-focused organization.



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