Benefits Program Manager
7 days ago
With a rich 160-year history, Scott Insurance is a pioneering leader in crafting innovative insurance solutions tailored to the unique needs of mid-market companies. Our extensive range of services includes property & casualty, employee benefits, captive insurance, and surety bonds.
We are an employee-owned company, one of the largest independent agencies in the Southeast, with captive insurance operations in Grand Cayman and Vermont. For three decades, we have consistently earned the distinction of a Best Practices Agency and have been ranked among the top 30 agencies in the country by Reagan & Associates. Additionally, we were recently named to Business Insurance's national Best Places to Work list.
Our employee owners enjoy a strong, team-centric culture, excellent benefits, and retirement programs. As an employee-owned company, our associates are more than employees; they are owners, driving a unique company culture and providing significant opportunities for growth.
We're currently seeking a Benefits Program Manager to join our team in Greensboro, NC. If you thrive in a dynamic environment that rewards excellence and encourages entrepreneurial thinking, we would like to hear from you.
Job Overview
The Benefits Program Manager will service client accounts from beginning to end, encompassing all aspects of Open Enrollment requirements, presenting product information, and acting as an expert on employee benefits. This role involves collaborating with production teams and cross-functional departments to drive business outcomes.
This position will be hybrid, requiring 3 days in-office per week and 2 days working remotely.
Main Responsibilities
- Spearhead the full-cycle renewal process for assigned clients, prepare proposals, and conduct market research to support new and renewal business
- Provide exceptional customer service to group administrators, answering coverage questions, and resolving claim issues
- Work closely with Scott's accounting division to reconcile commission shortages/overages and maintain communication with insurance carriers
- Document all renewal activities, including RFPs, proposals, and emails, in Applied Epic and Zywave's Brokerage Builder (agency management system)
- Collaborate with production team members on client needs and requests
- Attend industry events and seminars to stay updated on changes and participate in continuing education opportunities
Position Requirements and Qualifications
- BA/BS degree or equivalent combination of education and work experience
- At least 2 years of benefit administration experience
- Active Life & Health license or ability to obtain within 90 days of employment
- Proven ability to handle sensitive information and maintain confidentiality
- Strong communication and presentation skills, with the ability to build relationships with internal and external stakeholders
- Excellent organizational skills and experience effectively prioritizing multiple tasks and requests
- Proficient with Microsoft Suite, including Excel
- CEBS designation preferred but not required
Estimated Salary Range: $65,000 - $85,000 per year, depending on qualifications and experience.
About the Role
This is a rewarding opportunity for a Benefits Program Manager to join a dynamic team at Scott Insurance. The successful candidate will have a strong background in benefit administration, excellent communication skills, and a proven ability to work collaboratively with others. If you are passionate about delivering exceptional service and driving business outcomes, we encourage you to apply.
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