Service BDC Representative

4 weeks ago


Bastrop, United States Lost Pines Toyota Full time

The Business Development Center Representative at Lost Pines Toyota is responsible for receiving all incoming service calls, establishing relationships with customers, and scheduling appointments for the service consultants.

The ideal candidate will interact daily with the BDC Manager, Service Associates, Service Managers, support staff, and customers at our locations.

Responsibilities:
  • Receiving inbound service phone calls and leads
  • Identifying the client's needs and scheduling appointments
  • Placing outbound phone calls to potential leads
  • Ensuring all clients' concerns are addressed prior to appointment date, such as cost, warranty questions, appointment duration, etc.
  • Contacting clients prior to appointment date to confirm appointment
  • Mailing marketing letters to provided leads
  • Following up post-visit to ensure customer satisfaction
Requirements:
  • High school diploma or equivalent
  • Excellent oral, written, and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy, strong organizational, and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem-solving skills
  • BILINGUAL - SPANISH
Education and/or Experience:

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits:
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Employee discount on vehicles

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