Maintenance Services Supervisor
3 weeks ago
Job Overview:
JES Holdings seeks a seasoned Regional Maintenance Operations Manager to oversee the upkeep of apartment communities within a specific region. This role involves training and developing on-site maintenance technicians, ensuring adherence to customer service standards, and managing maintenance budgets.
Key Responsibilities:
- Customer Service: Address resident maintenance issues promptly, ensuring a high level of satisfaction.
- Property Inspections: Regularly inspect properties to identify necessary maintenance and repairs, ensuring a safe and habitable environment.
- Team Development: Collaborate with Regional Manager and HR to hire, train, and develop on-site maintenance technicians, enhancing their skills and knowledge.
- Scheduling: Schedule maintenance technicians based on projected workloads, optimizing resource allocation.
- Budget Management: Manage maintenance budgets in coordination with the property management team, ensuring efficient use of resources.
- Work Order Management: Implement systems to track work orders, maintenance, safety compliance, inventory, purchases, and make readies, streamlining operations.
- Performance Management: Monitor maintenance staff performance, conducting performance reviews when needed, and providing constructive feedback.
- Safety Inspections: Conduct regular safety inspections on the property, identifying potential hazards and implementing corrective actions.
- Budgeting: Assist in creating maintenance operating budgets, ensuring alignment with company goals.
- Emergency Response: Cover on-calls and emergencies as required, providing timely support to residents and staff.
- Vendor Management: Coordinate with vendors to ensure proper completion of contracted work, maintaining high-quality standards.
Requirements:
- Education: High School diploma or equivalent.
- Skills: Proficiency in carpentry, plumbing, electrical work, painting, and janitorial services, as well as knowledge of building trades.
- Work Style: Ability to work independently and travel daily, with a strong focus on customer service and teamwork.
- Tools and Equipment: Familiarity with hand and power tools, as well as the ability to read and interpret drawings, sketches, and specifications.
- Transportation: Own vehicle and tools, with a valid driver's license.
- Experience: Supervisory experience in a maintenance or operations role, with a proven track record of success.
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