Order Confirmation Coordinator

2 days ago


Parsippany, New Jersey, United States Gaf Full time

About the Role

The Order Confirmation Specialist will play a vital role in supporting the Customer Service/Logistics teams at GAF Commercial. This position is part of our dedicated Commercial Customer Care team based in Parsippany, NJ.

Key Responsibilities

  • Contact customers daily to confirm orders are ready for production and delivery.
  • Continuously follow up with customers until all orders are confirmed or changed.
  • Work closely with Production, shipping, and customer service teams.
  • Make accurate changes to orders.
  • Troubleshoot shipping issues and work with customers and transportation to resolve in a timely manner.
  • Assist Account Specialists with processing orders.
  • Communicate with management on orders that consistently change.
  • Participate in special projects as needed.

Requirements

  • Bachelor's Degree preferred.
  • 1-3 years of Customer Service experience.
  • Inbound/Outbound phone experience preferred.
  • Order Entry experience.

What We Offer

  • A wide range of health insurance options, including medical, dental, and vision for you and your family.
  • Family-Building benefits supporting various journeys to fertility and parenthood.
  • A robust 401K plan with employer match contribution.
  • Other exciting programs and perks for work-life balance, including wellness programs, financial coaching, and product rebates.
  • Internal training programs and courses, as well as a generous tuition reimbursement program.
  • Diversity and inclusion initiatives through Employee Resource Groups.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.



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