Senior Advocate for Long-Term Care Quality

3 weeks ago

Oakland, California, United States Ombudsman Services of Contra Costa, Solano and Alameda Full time

Join a team dedicated to ensuring dignity and quality of life for older adults in Alameda, Contra Costa, and Solano counties. Empowered Aging, a regional nonprofit organization, seeks an innovative and forward-thinking individual to oversee its in-house volunteer recruitment, outreach, and fundraising efforts.

We believe aging is a natural phase of life, deserving of respect and dignity. Every day we empower, educate, and partner with older and dependent adults to best meet their unique needs – from providing opportunities to join activities they love to ensuring they are free from neglect and abuse.

As a Senior Advocate for Long-Term Care Quality, you will be responsible for addressing issues negatively impacting the lives of long-term care residents through facility coverage and complaint investigation. You will work closely with the Empowered Aging team to provide operational support, including complaint intake, volunteer training, and other tasks as assigned.

This is a critical and nimble role, designed to move with the needs of the organization and the residents/families we serve. If you have a thorough understanding of the long-term care system and a passion for advocating for those who live within it, we encourage you to apply.

Responsibilities:

  • Comply with all federal and state requirements and local program procedures.
  • Responsible for coverage and complaint investigation at assigned facilities.
  • Ensures that all complaints received are investigated appropriately and closed in a timely manner; including appropriate documentation and data entry in ODIN
  • Provides back-up and support to other program staff members as needed.
  • Witness the execution of advance health care directives as in skilled nursing facilities
  • Other duties as assigned.

Requirements:

  • Demonstrates a thorough understanding of the long-term care system and the rights and concerns of those who live within it.
  • Preference for those who have worked in long-term support and services
  • Working knowledge of dementia and its effects.
  • Excellent communication skills
  • Ability and talent for problem resolution
  • Eagerness to use and leverage technology to streamline processes
  • AA/AS or commensurate experience
  • Reliable transportation/ability to spend significant time driving to facilities
  • Ability to lift 50 LBS

Compensation: $25 - $27 per hour

Reports to: LTC Program Manager

Schedule: Our office hours are M-F 8am-5pm. Following the completion of a 90 day review period some flexibility is available.

Equal Employment Statement: Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Aging's policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.

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