Contractor Support Liaison

1 week ago


Saint Charles, Missouri, United States FTL Finance Full time
Job Title: Contractor Support Liaison

As a Contractor Support Liaison, you will be responsible for fostering strong relationships with contractors through exceptional support, training, and customer service. This role reports to the Contractor Support Manager and plays a key part in enhancing the contractor experience.

At FTL Finance, we specialize in financing for residential HVAC and other home improvement projects. Based in the heart of Missouri, we empower thousands of contractors nationwide to elevate their businesses and increase sales. Our mission is to make home improvement easier for everyone, demonstrated in our dedicated support teams, robust digital tools, and programs to help homeowners with all types of credit.

Key Responsibilities:

  • Provide top-notch customer service to enrolled contractors through multiple channels.
  • Support contractors through the financing process for their customers.
  • Interact with contractors regularly and connect them with other departments.
  • Offer training to contractors on FTL's products and processes to ensure compliance.
  • Proactively engage contractors with outbound calls to offer support.
  • Ensure contractors' accounts are up to date with current documentation and financing products.
  • Nurture contractor relationships to create long-standing trust in FTL Finance.
  • Assist consumers by helping with application submissions, answering questions, and resolving issues to facilitate funding.

Required Skills:

  • Strong verbal and written communication skills.
  • Experience working in a customer support center or hub.
  • Keen interpersonal skills and the ability to build rapport quickly.
  • Active listening skills and critical thinking to resolve issues concisely and swiftly.
  • Experience using Salesforce or similar CRM software.
  • Positive attitude and team spirit.
  • Continuous improvement and development inclination.
  • Strong organizational skills to manage multiple tasks efficiently.

Benefits:

  • A dynamic, fast-paced work environment.
  • Annual company parties and fun team events.
  • Growth and development opportunities.
  • Hybrid work arrangement.
  • Monthly team celebrations and luncheons.
  • Excellent group benefit plans.
  • 401K plan with a company match.
  • Generous Paid Time Off plus 12 paid holidays.


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