Front Desk Representative

5 days ago


Cincinnati, Ohio, United States Ennismore Full time
Job Summary:

We are looking for a highly skilled Front Desk Representative to join our team at 21c Museum Hotels. As a key member of our front desk team, you will provide exceptional customer service and ensure a seamless guest experience.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and resolving any issues that may arise.
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Handle cash and credit transactions, maintaining accurate records and adhering to company policies.
  • Communicate effectively with guests, staff, and management, providing timely updates and resolutions to issues.
  • Participate in ongoing training and development programs to improve skills and knowledge.

Requirements:

  • High school diploma or equivalent.
  • Prior experience in customer-facing roles, preferably in hospitality or a related industry.
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
  • Ability to maintain confidentiality and handle sensitive information.

Estimated Salary: $42,000 - $58,000 per year, depending on location and experience.

21c Museum Hotels is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



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