Office Administrator

4 weeks ago


New York, New York, United States Hospital for Special Surgery Full time

Job Summary:

Hospital for Special Surgery is seeking a highly skilled Office Manager to join our team. As a key administrator for Dr. Tiana Woolridge\u2019s practice, you will provide comprehensive administrative support, oversee day-to-day operations, and contribute to an environment of clinical excellence.

Responsibilities:

  • Interact with patients and their families in person, on the phone, and via email communications in a professional, personable, and empathetic manner.
  • Answer phone calls and make calls to patients, physicians, and other staff.
  • Patient check out after appointments and return visit scheduling.
  • Schedule surgical cases and new clinic appointments.
  • Manage physicians\u2019 professional calendars.
  • Act as a liaison between the office and other hospital staff.
  • Manage front-end payment collection and insurance authorizations.
  • Train, oversee, and develop junior staff within physician office (as applicable).
  • Proactively identify ways to enhance physician office operations.

Requirements:

  • Associates degree required, Bachelors degree highly desirable.
  • 5-7 years physician office experience may be considered in lieu of education.
  • Attention to detail and ability to relay messages and information accurately.
  • Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary.
  • Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs.
  • Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies.
  • Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint, and Word.
  • Must possess ability to learn new software tools & systems as required on the job.
  • Ability to effectively and accurately follow directions and/or instructions.
  • Superior written and oral communication skills.
  • Exceptional customer service skills.
  • Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment.
  • Strong organizational and problem-solving skills, ability to multi-task is a must.

Preferred Qualifications:

  • EPIC EMR experience.
  • Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key.

Pay Range:

USD $32.40/Hr. - USD $42.86/Hr.

LI-Onsite:


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