Office Administrator
4 weeks ago
Job Summary:
Hospital for Special Surgery is seeking a highly skilled Office Manager to join our team. As a key administrator for Dr. Tiana Woolridge\u2019s practice, you will provide comprehensive administrative support, oversee day-to-day operations, and contribute to an environment of clinical excellence.
Responsibilities:
- Interact with patients and their families in person, on the phone, and via email communications in a professional, personable, and empathetic manner.
- Answer phone calls and make calls to patients, physicians, and other staff.
- Patient check out after appointments and return visit scheduling.
- Schedule surgical cases and new clinic appointments.
- Manage physicians\u2019 professional calendars.
- Act as a liaison between the office and other hospital staff.
- Manage front-end payment collection and insurance authorizations.
- Train, oversee, and develop junior staff within physician office (as applicable).
- Proactively identify ways to enhance physician office operations.
Requirements:
- Associates degree required, Bachelors degree highly desirable.
- 5-7 years physician office experience may be considered in lieu of education.
- Attention to detail and ability to relay messages and information accurately.
- Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary.
- Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs.
- Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies.
- Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint, and Word.
- Must possess ability to learn new software tools & systems as required on the job.
- Ability to effectively and accurately follow directions and/or instructions.
- Superior written and oral communication skills.
- Exceptional customer service skills.
- Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment.
- Strong organizational and problem-solving skills, ability to multi-task is a must.
Preferred Qualifications:
- EPIC EMR experience.
- Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key.
Pay Range:
USD $32.40/Hr. - USD $42.86/Hr.
LI-Onsite:
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