Commercial Service Manager

1 week ago


Durham, North Carolina, United States Snider Fleet Solutions Full time
About the Role

We are seeking a highly skilled and experienced Commercial Service Manager to join our team at Snider Fleet Solutions. As a key member of our service department, you will be responsible for providing daily direction and distribution of service work orders to our commercial tire technicians.

Key Responsibilities
  • Receives, creates, and assigns all service work orders to respected tire technicians.
  • Responsible for the growth and productivity of tire technicians and ensures they hit or exceed monthly revenue goals.
  • Manage departments P&L, employee payroll/overtime, and other department expenses.
  • Monitor the quality of all service work performed.
  • Responsible for service department's operational practices.
  • Ensure accuracy on work orders, prior to closing in MaddenCo.
  • Generate computer work orders for all products leaving the warehouse.
  • Provides sales staff support and supervision through service quotes, product look-ups, and alleviating any customer disputes or requests, etc.
  • Assist and advise customers on tire services and product information.
  • Manage customer scheduled fleet work, scrap tire analysis, and other customer needs.
  • Manage maintenance on service trucks, in accordance with company's PM schedule.
  • Submit all service department payables to Branch or Operations Manager for approval and payment (T-Check, ComCheck, Cash, Card, etc.)
  • Assist the Branch Manager with managing and maintaining inventory according to company standards.
  • Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
  • Operate Michelin 24/7 or On Call website.
  • Conducts daily reviews of Warehouse, Service Bays/Trucks, and Equipment, in order to ensure safety, compliance, cleanliness, and organization.
  • Ensures proper branch opening and closing procedures are being followed.
  • Ensures branch has sufficient resources such as personnel, material, and equipment.
  • Follow all safety rules, wear proper PPE and demonstrate safety conscious mindset.
  • Demonstrate excellent attendance, show up to work on time and in the correct uniform.
  • Adheres to all policies, procedures and values of Snider Fleet Solutions.
Requirements
  • High School Diploma or GED.
  • At least 2 years' experience within the industry or a related management position.
  • Must be at least 21 years old.
  • Must have a clean driving record.
  • Familiarity with Paylocity and AS400 software is a plus.
Preferred Qualifications
  • Commercial TIA certification preferred.
  • Forklift certification, obtained after employment.
What We Offer
  • Paid Time Off (PTO) - personal, holiday, sick and vacation.
  • Career advancement opportunities.
  • 401(k) retirement planning.
  • Profit sharing.
  • Medical.
  • Dental.
  • Vision.
  • Employer-Paid Life.
  • Employer-Paid Short Term Disability.
  • And More.

We are a dynamic and growing company that values our employees and provides opportunities for career advancement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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