Video Teleconference Operations Specialist

4 weeks ago


Aberdeen Proving Ground, Maryland, United States Govcio LLC Full time
Job Title: Video Teleconference Operations Specialist

GovCIO is seeking a highly skilled Video Teleconference Operations Specialist to join our team. As a key member of our IT Support Services team, you will be responsible for leading a team of VTC/AV support personnel who will provide VTC operations & services support to CECOM.

Key Responsibilities:
  • Schedule and manage classified and unclassified Internet Protocol (IP) video teleconferences for CONUS and OCONUS meetings
  • Manage and operate the Video Operation Control (VOC) facilities
  • Provide daily operations and technical support of VTC/AV hardware and software
  • Train personnel on all hardware and software located in the VOC
  • Provide instructions to CECOM personnel in the use and operation of portable VTC systems
  • Conduct pre-conference testing and setup
  • Diagnose, troubleshoot, and resolve a wide variety of issues concerning all aspects of VTC, AV equipment, and related voice/data communications
  • Provide enhanced VTC/AV operations support for CECOM and non-CECOM customers using the Mallette Auditorium and Multi-Purpose Rooms and the Myer Auditorium, Building 6000
  • Provide enhanced VTC operations for NIPR and SIPR facilities, including CECOM Command Conference Rooms A & B, Building 6002, CECOM Logistics Readiness Center HQ Building 6001, CECOM Software Engineering Center HQ, Building 6002, CECOM G3 Secure VTC Room, Building 6002, Myer Auditorium, Building 6000, and Mallette Auditorium and Multi-Purpose Rooms, Building 6008
  • Provide enhanced VTC operations services to the CECOM Command Group by handling GITOC scheduling, confirmation, and participating site coordination for CECOM Command sponsored events
  • Provide technical advice, training, documentation, or assistance with operation of CECOM customer-operated small office VTC systems or VTC Carts located in C5ISR campus spaces as required
  • Assist with processing accreditation documentation for VTC systems
  • Provide technical subject matter expertise on matters such as architecture, compatibility, integration, emerging technology, etc. to support current operations and future requirements planning
  • Respond to customers on support requests, or reports of system/network problem or reports of technical failure within 1 hour (during business hours)
  • Successfully fulfill all confirmed, scheduled VTC/AV support requirements, on time, unless cancelled by the customer
  • Establish and maintain a consolidated VTC requirements tracking capability to assist the Contractor and the Government in approving, confirming, and coordinating all VTC reservations for all VTC facilities supported under this task order
Qualifications:
  • High School with 3 - 6 years (or commensurate experience)
  • US Citizenship Required
  • Five or more years of related experience
  • Two years of experience with MS teams
  • Clearance Required: Secret
About GovCIO:

GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. We are an Equal Opportunity Employer and welcome qualified applicants from diverse backgrounds.



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